Education / Public sector·2025·Technology advisor
TBO Library — modern library and community knowledge platform
A digital library and community space with rich admin tooling, role-aware access, and lifecycle-managed users.
The problem they were stuck in
Library staff needed clear, safe admin tools — including reversible deletion and clean role separation.
The shift
- Map the real admin journeys before building screens
- Add safety rails: confirmation, self-protection, audit
- Separate identity from data so deletion is reviewable
- Design for non-technical staff first
The outcome
An admin console with reviewable user deletion, role-aware permissions, and a clean operating model for non-technical staff.
Wins along the way
- Faster, safer admin operations
- Clear audit and review on destructive actions
- Lower training burden for new staff
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